Department Manager

EXPECTED END RESULTS MAJOR ACTIVITIES Guide our customers to look Awesome. Highest level of customized and personal customer service possible to individual shoppers. Provide advanced knowledge of products, services, and trends. Become trusted consultants for shoppers to given them enhanced buying experience. Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires. You help them become more Fashionable. Follow-up, follow-through with customers and keep your commitments in order to maintain strong relationships. Each personal shopping customer needs to feel as if they are only customer you have. Give each customer a lot of attention, getting to know their likes and dislikes. Use tact to find out the budget you need to work within. Delight Customers with a great Shopping experience Listen well and communicate clearly Show initiative to make sure you meet customers' needs Increased Customer Satisfaction Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications. Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires. Increased buying Frequency of High Value Customers To be the single point of customer service before, during and after the sale for your clients, by appropriate follow-up, follow-through and fulfilling commitments in order to maintain strong relationships. Increased sale Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings. Increased Average Bill Value Focus on increasing the Item per ticket and Average Bill Value Increased Items per Ticket of Target Customers Increase in membership base. Educate non-members about the membership programs and encourage black card enrollments Documentation