Cloud Platform Principal Engineer

#LI- Hybrid

What you’ll be doing: 

The Platform Sustainment Engineer will configure, monitor, and maintain key Platform infrastructure systems in support of the overall organization. This position will be part of the Platform Engineering team within the IT Infrastructure Engineering department. This position will report to the Platform Engineering Supervisor.

Job Responsibilities:

•        Participate in on-call support rotation and expected to be available during mission critical situations.

•        Create and maintain SOPs (standard operating procedures).  Handoff SOPs and provide KT for Operations staff.

•        Adhere to standardization guidelines and “as-built” specifications in support of the IT infrastructure.

•        Follow Change Management procedures for all production level changes within the enterprise environment.

•        Perform Root Cause Analysis (RCA).

•        Monitor and maintain the storage, virtualization, and backup infrastructure systems.

•        Receive and act on system alerts.

•        Receive and act on escalations from Tier 0/1 Operations support team.

•        Function as mentor to Operations team.

•        Perform system implementation tasks as defined by Core Engineering team.

•        Function as liaison between Engineering and Operations teams.

•        Maintain infrastructure systems update cadence (firmware, patching, etc.)

Desired Skills, experience, and certifications:

•        Preference to candidates with certifications in any of the following enterprise systems:  VMware, VMware Horizon, Commvault, Cisco UCS, NetApp.

•        4-5 years’ experience in IT, demonstrating an increasing level of responsibility and technological acumen.

•        2-3 years’ experience with VMware virtual server infrastructure administration and support in mid to large sized enterprise environments.

•        2-3 years administering an enterprise-level data backup system such as Commvault Simpana.

•        Prior experience with any of the following preferred:

o   Cisco UCS, Dell, or other Intel-based server hardware

o   Disk storage systems such as NetApp and EMC

o   Cisco MDS

o   VMware vRealize Operations

o   NetApp OnCommand Insight

o   Cloud platforms – Azure, AWS

o   Basic Networking, Firewall, TCP/IP communications

o   Basic SAN (storage area networking) fundamentals

•        Strong analytic and research skills.

•        Strong interpersonal skills and willingness to operate in a team oriented environment.

•        Strong understanding of Microsoft-based technologies, including Windows Server, Active Directory, SQL Server, etc.

Visit www.mybenefits.ttec.com for more information. 

About TTEC 

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. 

#LI- Hybrid

Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.