Operations Management Practitioner

• Responsible for day to day operations of mainframe computing facilities ensuring high availability including Mainframe Batch Event Monitoring & Scheduling, Mainframe Online transaction Failure Handling and Batch and first line closure of issues
• Responsible for Event management, Incident Management, Problem Management, Request Fulfillment and Knowledge Management adherence with ITSM framework
• Acknowledge Tickets and conduct quick triage, provide solution and close the ticket within SLA ;Ensure escalation of tickets to next level according to Prose within SLA time
• Analyze operation failures, determine root causes, develop and implement corrective actions for efficient
• recovery and improve system availability
• Identify system operational and performance problems, develop & implement solution
• To work with global teams and stakeholders including PDO, Customers, internal & external Auditors, and cross functional teams
• Provide regular status update, support generating operational metrics and participate in necessary improvements/brainstorming sessions
• Participate standup meeting on daily basis and discuss operational issues
• Support BCP/DR test and applicable audits
• Actively participate in the analysis and review of proposed system configuration changes/maintenance
• Focus on Process adherence, process improvements, knowledge management and Problem Management
• Support eff orts on Security & Control processes and Audit comments
• Support 24/7 operations & flexible timings, Global operations support
• Excellent verbal & written communication skills

Skills Required:

• working knowledge in Ca7 and batch scheduling technologies/Concepts
• Experience in Abend Handling & Monitoring
• Experience in REXX, JCL, TSO, ISPF & BMC IT Connect & Smart IT
• Good knowledge of IMS, IMS Commands ,Omegaview
• Good to have experience in Cobol, VSAM & DB2

Experience Required:

• 3+ years

Education Required:

• Sc. B.Tech. M.Sc MCA