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CDS Associate in Gurugram, Haryana

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CDS Associate

Diverse Lynx India Pvt. Ltd. Gurugram, Haryana (Onsite) Full-Time

  • Job Responsibilities :
  • Handle back office (and in most cases speaking to the end customer) processing tasks including reconciliations, commercial management and transaction processing in an efficient and accurate fashion for CDSS customers
  • Follow through tasks and take ownership to ensure they are completed to the required standards
  • Delivering excellent customer service without compromising business needs
  • Escalate queries to a team manager as appropriate, and ensure these hand-offs are completed in a timely fashion
  • Ensure all requests are handled within required service standard
  • Establish and maintain effective working relationships with colleagues and customers alike
  • Maintain regular and consistent attendance, punctuality and appearance
  • Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning
  • Analyse and interpret financial statistics and other data and produce relevant reports
  • Adhere to stated policies and procedures relating to quality management
  • Think out of the box to deal with in-life process issues to meet customer SLA
Candidate should be flexible for US Shift
§          Excellent Communication Skills
§          This is not a Finance & Accounts Process / Profile / Role / Division
§          Good skills on Excel
§          Customer engagement skills

Recommended Skills

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  • Communication
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Job ID: 12743738

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