ServiceNow Architect

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Full stack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top talent to join our teams and grow with us.

ServiceNow Architect
Location: Remote / Bangalore or Chennai
Contract

Role Overview
This role requires a strong and hands-on ServiceNow Platform Architect who can provide technical expertise against requirements considering the platform's architecture, capabilities, and best practices with a core specialism in CMDB design and implementation. This includes the production of good quality technical documentation to support internal governance processes as well as development teams/partners in line with ServiceNow's Implementation best practices.

This role will work as part of a team tasked with maturing the bank's ServiceNow platform and will interact with senior business and technical stakeholders across the organisation.

Experience

• Demonstrate significant experience in multiple and complex ServiceNow implementations with proven exposure to a variety of ServiceNow products ideally beyond ITOM (CMDB) module, e.g. Application Architecture module.
• Hold relevant and current ServiceNow certifications (e.g.: CMA, CTA, CSA, Implementation Specialist etc.).
• In depth knowledge of integrations between ServiceNow and multiple system of records.
• Expert knowledge around integrations (Integration Hub or custom – REST/API etc.) expected.
• Ability to provide technical governance and design leadership across multiple areas of the ServiceNow platform, including functionality, data modelling (CSDM) , developer APIs, development tools etc.
• Experience in developing and maintaining architectural roadmaps ensuring a balance between product features and the platform's health is maintained.
• Excellent communication skills as leading stakeholder workshops and meetings will be mandatory (including System Integrator experience) as well as offering guidance on prototyping and accelerating time from design to deployment.
• Ability to support and coach developers and administrators as required. Serve as a point of escalation on critical and complex incident troubleshooting.
• Core understanding of Agile Methodology and ITIL based processes.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.