SQL DBA

 Position: SQL DBA
 
Work location: Pune
 
Shift: 6 PM to 6 AM
 
Notice Period: Immediate
 
Key Skill:
Technical Skills
- 5+ yrs of experience in SQL and relational database.
- Strong understanding of SQL – Architecture perspective
- DBA activities in Linux O/S
- Expert in PLSQL/SQL query performance and extensive experience with complex functions, query optimization
- Ready to work in continuous CST hours (6 PM to 6 AM IST)
- Good analytical and database troubleshooting skills
- Excellent communication skills
- Certification in Oracle/SQL is plus
 
Operating System Knowledge
- Knowledge of working in Linux/Unix environment
- Changing Kernel Parameters
- Patch and Package administration
- Familiarity with one or more, shell environments (BASH, sh, tcsh, ksh, etc.)
 
 
Roles & Responsibility
- Provide a detailed level of technical assistance to our customers to resolve their technical issues
- Analyse customer problems & service requests and resolve them within agreed service levels
- Use troubleshooting/ debugging techniques and tools to analyse technical problems
- Solve highly complex problems involving in-depth product knowledge including  support for an additional product line
- Handle politically charged situations requiring the highest level of customer handling skill
- Engage development teams for issues that need a resolution through code fixes
- Provide feedback to the development team on product feature enhancements
- Contribute to  Self-Help knowledge base by creating knowledge articles wherever needed
- Create wikis, blogs, tech-notes, technical trainings and webcasts for educating customers and business partners
- Consistently share best practices with team members and contribute to process improvements
- Collaborate with Tech Leads and Duty Managers  when appropriate to manage customer escalations
- Highly energetic team player who is flexible and Available to work critical cases as needed on a 24x7 basis