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Job Requirements of Mac Service Specialist - All Locations:
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Employment Type:
Full-Time
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Location:
Chennai, Tamil Nadu (Onsite)
Do you meet the requirements for this job?
Mac Service Specialist - All Locations
Description:
• Queue and request management
• Strong knowledge of macOS and Unix-based OS
• Jamf 200 Certification (or equivalent)
• Experience on Knowledge Base management
• Work-flow optimization, volume management
• Experience on work optimization and delegation
• MS office suite efficiency
• Service Design - Plan for ad-hoc support
• Thorough understanding of IT Infrastructure areas and platforms (Exchange, Teams, Zoom, SharePoint, SQL Services, Security Ops, End User Technologies (EUT))
• Provide L2 & L3 troubleshooting / resolution for SME teams
• Experience on product-based support
• Hands-on experience on Active Directory, Microsoft Identity Manager
• Extensive experience in a BAU support function.
• Extensive knowledge of ServiceNow in ticket management and data extracts/dashboard presentation.
• Understanding of the CSI process.
• Full understanding of the full stack of support levels.
Recommended Skills
- Apple Ios
- Information Technology
- Knowledge Base
- Microsoft Office
- Microsoft Share Point
- Problem Solving
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Job ID: 23456373
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