You’re being taken to an external site to apply.
Enter your email below to receive job recommendations for similar positions.PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Desktop Support L1:
-
Employment Type:
Full-Time
-
Experience:
Not Specified
-
Education:
Not Specified
-
Travel:
Not Specified
-
Manage Others:
Not Specified
-
Location:
Hyderabad, Telangana (Onsite)
Do you meet the requirements for this job?
Desktop Support L1
- Diagnostic services
- Scan and defragment disk drives
- Update virus definitions, scan for spyware
- Update system and application drivers
- Run battery diagnostics, report on disk drive status
- Laptop services including
- Re-image laptops (Windows and Mac)
- Troubleshoot systems
- Training & orientation of laptops, applications
- Upgrade laptops (Windows and Mac), memory, and smart devices (Mobile devices).
- Asset recovery – computer hardware like spares can be drop off at the Tech Bar.
- User awareness services on any of the user request or any new service/application that was launched by client
- Perform proactive health check of devices that are brought to Tech Bar by the user
- Educate users on other avenues of support available to them (for e.g., chat, self-service etc.)
- Provide awareness on any outage or maintenance window that may potentially lead to downtime of service for a user
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Take ownership of customer issues reported and see problems through to resolution.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ensure proper recording and closure of all issues.
- Provide prompt and accurate feedback to customers.
- Prepare accurate and timely reports.
- Follow the SLA for issues with respect to the severity.
Recommended Skills
- Antivirus Softwares
- Computer Architectures
- Diagnostic Skills
- Maintenance
- Mobile Device Management
- Problem Solving
Help us improve CareerBuilder by providing feedback about this job:
Job ID: a4vVp0000000KhtIAE
CareerBuilder TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.