0 suggestions are available, use up and down arrow to navigate them
ITIL in Bengaluru, Karnataka

Apply to this job.

Think you're the perfect candidate?
Banner of eTeam Inc. company


eTeam Inc. Bengaluru, Karnataka (Onsite) Full-Time

Requirement :

Rotating Shift Managed Services Operations 24/7
Remote Working

Quick highlights as below.

  • ITIL Processes
  • Crisis Management
  • Major Incident Management
  • Process KPIs
  • Service level Management
  • Reporting against Contract
  • ITIL Certified

Working Experience: 3-5 Years
Relevant Experience: 2-3 years
Educational Qualifications: Bachelor s degree in any discipline
  1. As a Analyst, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, major incident management, release management and service transition etc.
  2. Prior working experience of handling foresaid processes preferred.
  3. Capable to connect, update and manage discussions with the Customer for all in-scope infrastructure (Network, Compute, ServiceDesk etc.) and Application maintenance (ERP, BI, perforce applications)
  4. Capable to drive and collaborate with multiple stakeholders on day-to-day operations to bring in coordination across the technical towers
  5. Lead the ITIL Process resources to achieve the Process KPIs and Service level targets.
  6. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of product catalogue.
  7. Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer.
  8. Driving the internal audits, define and drive service improvement programs based on the external audit findings
  9. Report the Customer on all Process areas as per the Contractual agreements.
  10. ITIL4 certification preferred.
  11. Comfortable working in 24/7 environment

Recommended Skills

  • Auditing
  • Business Intelligence
  • Change Management
  • Itil
  • Incident Management
  • Infrastructure Management

Apply to this job.

Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: 18463978

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.