Reporting Principal Analyst

Bringing smiles is what we do at TTEC… for you and the customer. As a Reporting Principal Analyst working hybrid in Hyderabad, India , you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing –

As a Reporting Principal Analyst, you will play a critical role in designing, implementing, and optimizing our Enterprise Data Warehouse (EDW) in Google Cloud Platform (GCP). Your primary responsibilities will include leveraging your SQL skills, experience with diverse source systems (both cloud and on-premises), and the ability to translate business requirements into technical specifications. Additionally, you will collaborate with Business Intelligence (BI) modelers to deliver ML Looker Explore solutions, providing actionable insights through reports and dashboards for business clients.

You'll report to Director Data Engineering.

During a Typical Day, You’ll

1.      Demonstrate strong SQL skills to query, analyze, and manipulate data within the data warehouse environment.

a.      Demonstrate strong SQL skills to query, and analyze data within source systems.

b.      Understand and translate existing reporting code.

2.      Source to Target Mapping:

a.      Create and maintain detailed source-to-target mapping documents, ensuring a clear understanding of data transformations and mappings from source systems to the data warehouse.

3.      Technical Requirements Analysis:

a.      Translate business requirements into technical specifications, ensuring that the data warehouse solution meets the needs of stakeholders.

4.      BI Collaboration:

a.      Work closely with BI modelers to understand ML Looker Explore solutions and ensure their data needs are being addressed.

b.      Support the creation of reports and dashboards that deliver actionable insights to business clients.

What You Bring to the Role

•        Proven experience as a Data Analyst, preferably in a data warehouse environment.

•        Proficiency in SQL and experience with database technologies.

•        Familiarity with cloud platforms, especially GCP.

•        Strong analytical and problem-solving skills.

•        Excellent communication skills to collaborate effectively with cross-functional teams.

•        Detail-oriented with the ability to work in a fast-paced environment.

What You Can Expect

•        Supportive of your career and professional development

•        An inclusive culture and community minded organization where giving back is encouraged

•        A global team of curious lifelong learners guided by our company values

•        Ask us about our paid time off (PTO) and wellness and healthcare benefits

•        And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI Hybrid