ServiceNow HRSD Developer

APN Consulting has an immediate need for a direct client requirement:

Role: ServiceNow HRSD Developer
Contract
Remote (Travel as per client need)
Shift Regular : (Between 9 AM IST to 9 PM IST)

Job Summary:
We are seeking a skilled and experienced ServiceNow HRSD Functional Consultant to join our team. The ideal candidate will have a strong background in HR Service Delivery (HRSD) processes and a deep understanding of the ServiceNow platform. As a ServiceNow HRSD Functional Consultant, you will work closely with clients and internal teams to analyze requirements, design HRSD solutions, and guide the implementation and configuration of ServiceNow HRSD modules.

Responsibilities:

• Collaborate with HR stakeholders and clients to understand their HRSD requirements and translate them into ServiceNow solutions.
• Conduct workshops and interviews to gather and document detailed HRSD process requirements and pain points.
• Analyze current HRSD processes and propose optimized workflows and automation using the ServiceNow platform.
• Design and configure ServiceNow HRSD modules, including HR Case Management, Employee Service Center, Employee Onboarding, and Employee Self-Service.
• Customize ServiceNow workflows, business rules, UI policies, and notifications to align with HRSD processes and best practices.
• Collaborate with cross-functional teams to integrate ServiceNow HRSD with other HR systems and external applications.
• Conduct testing and support the quality assurance process to ensure the successful implementation of HRSD solutions.
• Provide guidance and support to technical teams during the development and configuration of HRSD functionalities.
• Collaborate with HR and IT teams to define and implement HRSD service level agreements (SLAs) and key performance indicators (KPIs).
• Support change management activities, including user training and communication, to ensure the successful adoption of ServiceNow HRSD.
• Stay updated with the latest ServiceNow HRSD features and enhancements, proactively identifying opportunities for process improvement and system optimization.
• Provide subject matter expertise on HRSD best practices and industry trends to clients and internal teams.
• Document functional requirements, user stories, and configuration specifications for HRSD solutions.

Qualifications:

• Bachelor's degree in human resources, Business Administration, Information Technology, or a related field.
• 8-10 years of experience as a functional consultant or business analyst, with a focus on HR Service Delivery.
• Strong understanding of HRSD processes, policies, and compliance requirements.
• Proven experience in implementing ServiceNow HRSD modules, including HR Case Management, Employee Service Center, Employee Onboarding, and Employee Self-Service.
• Knowledge of HR systems and integrations, with the ability to design and configure seamless data flows between systems.
• Strong analytical and problem-solving skills, with the ability to translate complex HRSD requirements into practical solutions.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with clients, stakeholders, and technical teams.
• ServiceNow certifications such as Certified Implementation Specialist (CIS) in HR Service Delivery or Human Resources are highly desirable.
• Knowledge of HR industry standards and frameworks, such as HR-XML or HR Open Standards, is a plus.
• Experience with Agile development methodologies is beneficial.