Operations Management Practitioner

Job Description:

• Responsible for day to day operations of mainframe computing facilities ensuring high availability including Mainframe Batch Event Monitoring & Scheduling, Mainframe Online transaction Failure Handling and Batch and first line closure of issues
• Responsible for Event management, Incident Management, Problem Management, Request Fulfillment and Knowledge Management adherence with ITSM framework
• Acknowledge Tickets and conduct quick triage, provide solution and close the ticket within SLA ;Ensure escalation of tickets to next level according to Prose within SLA time
• Analyze operation failures, determine root causes, develop and implement corrective actions for efficient
• recovery and improve system availability
• Identify system operational and performance problems, develop & implement solution
• To work with global teams and stakeholders including PDO, Customers, internal & external Auditors, and cross functional teams
• Provide regular status update, support generating operational metrics and participate in necessary improvements/brainstorming sessions
• Participate standup meeting on daily basis and discuss operational issues
• Support BCP/DR test and applicable audits
• Actively participate in the analysis and review of proposed system configuration changes/maintenance
• Focus on Process adherence, process improvements, knowledge management and Problem Management
• Support eff orts on Security & Control processes and Audit comments
• Support 24/7 operations & flexible timings, Global operations support
• Excellent verbal & written communication skills

 

Skills Required:

• working knowledge in Ca7 and batch scheduling technologies/Concepts
• Experience in Abend Handling & Monitoring -Experience in REXX, JCL, TSO, ISPF & BMC IT Connect & Smart IT
• Good knowledge of IMS, IMS Commands ,Omegaview
• Good to have experience in Cobol, VSAM & DB2

 

Experience Required:

• 3+ years

Education Required:

• Sc. B.Tech. M.Sc MCA

Additional Info:

At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!

FastTek Global is financially strong, privately held company that is 100% consultant and client focused.

We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 

Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021 and 2022!

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