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Job Requirements of Genesys Technical Expert:
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Employment Type:
Full-Time
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Experience:
Not Specified
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Education:
Not Specified
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Travel:
Not Specified
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Manage Others:
Not Specified
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Location:
Hyderabad, Telangana (Onsite)
Do you meet the requirements for this job?
Genesys Technical Expert
1) Troubleshooting Experience Genesys 8.0 and higher Environment (Framework, Routing, Reporting, GVP/IVR, Outbound, Multi-channel Applications)
2) NICE WFM
3) Genesys Infomart
4) Genesys Intelligent Workload Distribution (IWD)
5) Working experience in UNIX/LINUX SQL, Shell scripting, Oracle 3 No of Requirements 4 Desired Experience Range 4+ years in above skills 5 Location of Requirement Hyderabad, India & Brussels, Belgium Desired Competencies (Technical/Behavioral Competency) Must-Have
- Experience in Genesys support
- Call Centre support experience
- Excellent interpersonal, written and oral communication skills.
- Experience in SIP servers, SIP call analysis and SIP-Trunking
- Experience in Infomart report handling
- Incident and Problem management skills
- IWD application exposure
- Unix and SQL Queries
- Knowledge on XML, VXML, PHP, HTML, webserver applications.
- Speaking knowledge of French/Dutch
Recommended Skills
- Call Centers
- Communication
- Dutch
- Extensible Markup Language (Xml)
- French
- Html
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Job ID: 12473167
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