You’re being taken to an external site to apply.
Enter your email below to receive job recommendations for similar positions.PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Operations manager:
-
Employment Type:
Full-Time
-
Experience:
Not Specified
-
Education:
Not Specified
-
Travel:
Not Specified
-
Manage Others:
Not Specified
-
Location:
Bengaluru, Karnataka (Onsite)
Do you meet the requirements for this job?
Operations manager
Operation Manager CoE- Managed IT Services
function reports to CoE - Managed IT Services Program Manager Job Family Job Code Department proposed job band PRO key result / decision areas (outcomes)
- Contribute to short and long-term organizational planning and strategy as a member of the management team, effective Team Management thereby ensuring customer satisfaction.
- Manage and improve the effectiveness and efficiency of the service support delivery team.
- Define & ensure implementation of all key delivery strategies, processes, procedures, guidelines, tools, methods.
- Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
- Single point of contact for all operational requirements and all escalations within the scope of delivery.
- Satisfying customer queries and follow up on escalated issues.
- Periodic review with customer, trend analysis and reporting
- Ownership for IR, RCA, SIP documents
- Drive the operation effectively by following & applying the ITIL, ITSM & industry best practices.
- Driving Service Improvement Program, Initiate and execute structural improvement and efficiency programs.
- Drive Customer Service Management Review as well internal Management Reviews.
- Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
- Ensure appropriate quality controls and adherence to standards of performance through which Services are maintained, whether technical, operational, administrative or management activities and staff.
- Mentor/consult with team members, other organizations, customers, and vendors on complex issues
- Maintain high morale, satisfied and productive sub unit staff.
- Identification of sales opportunities arising from service delivery
- Identify Talent within the team & define the development plan for the employee.
1essential role related competencies, skills, certifications and experience Technical & Functional Skills & Certifications Familiarity with systems functionality and business continuity Knowledge of using ITSM tool (Remedy/HPSD/ServiceNow) Understanding and ability to defined service level commitments Good Knowledge on ITIL framework. Manage and coordinate activities during overall ticket life cycle. Chair Bridge calls for effective coordination, incident resolution, service restoration
Continuously follow-up with support team for relevant notification updates per SLA, and drive resolution. Follow the global Service Restoration Management Process Possess excellent communication, interpersonal, people Management and Team Management skills. Formulate skill improvement/ training plans and ensure successful execution of the same Good knowledge and undestandint of IT infrastructure education, qualifications, and certifications Bachelor's degree in Computer Science, Engineering, Telecom, Business, or related field or equivalent ITIL Foundation certification – Mandatory
ITIL Intermediate Certification -Preferred.
PMP certified - Preferred.
MBA / PGDBA - Preferred.
Technical certification like MCSE/CCNA/RHCE/VCP etc. – Preferred
Certification and experience on Azure/AWS – Preferred experience Minimum of 8 years' of overall experience in IT services field & minimum of 3 years of experience in managing a support operation Extensive experience of IT infrastructure management, virtualization , cloud , network and security management Experience of handling the remote infrastructure operation & should be highly proficientin ITIL/ITSM framework Exeprience in managing 24x7 service delivery Experience in driving Service improvement program , quality audits and ISO standards( 2K, 27K, 9K)
behavioral skills (interview rating sheet) Rating Scale 1=NA, 2=Average, 3=Good, 4=Excellent, 5=Outstanding 1 Learning Agility & Flexibility 5 2 Results Orientation 4 3 Customer Service Orientation 5 4 Team Work & Collaboration 4 5 Communication 5 6 Self Development 4 7 Problem Solving 5 8 Personal Drive & Coping with Pressure 5 9 Global Effectiveness 5 10 Operational & Financial Excellence 4
Recommended Skills
- 24/7 Services
- Administration
- Agility
- Auditing
- Business Continuity
- Business Processes
Help us improve CareerBuilder by providing feedback about this job:
Job ID: 10966808
CareerBuilder TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.