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Job Requirements of Application ITIL Support:
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Employment Type:
Full-Time
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Experience:
Not Specified
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Education:
Not Specified
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Travel:
Not Specified
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Manage Others:
Not Specified
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Location:
Gurugram, Haryana (Onsite)
Do you meet the requirements for this job?
Application ITIL Support
RESPONSIBILITIES:
- Complete monitoring of a service environment.
- First-line support of IT infrastructure and systems.
- Responsible for assisting in software upgrades/updates/migration including OS, Tools and applications updates.
- Coordinate problem tracking and resolution across multiple disciplines of hardware, networking, application and system software with teams in those disciplines.
- Available and flexible to cover NOC days and on call basis.
- Monitoring alarms-analyze, repair, dispatch.
- Reporting server, network, and systems performance metrics.
- Coordinate with third party hosting technical personnel.
- Work closely with all technical service teams to implement strategies that will increase reliability, availability, and uptime for services.
- ITIL Foundation Certified.
- Knowledge on ITIL, ITSM framework, Incident Management, Problem Management, Change Management and Administration of Ticketing/Monitoring tools (JIRA, Remedy, New Relic etc.)
- Experience in documenting processes, escalation management, trouble ticket initiation and tracking and excellent problem data gathering skills.
Recommended Skills
- Administration
- Change Management
- Damage Control
- Expediting
- It Service Management
- Itil
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Job ID: 14226073
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