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ServiceNow ITOM Developer / Architect...

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ServiceNow ITOM Developer / Architect with Discovery Experience

APN Healthcare Solutions Pune, Maharashtra (Onsite) Contractor
APN Consulting has an immediate need for a direct client requirement:
ServiceNow ITOM Developer / Architect with Discovery Experience

Job Summary:
We are seeking a talented and experienced ServiceNow ITOM Developer with a strong background in Discovery to join our team. The ideal candidate will be responsible for the design, development, and implementation of IT Operations Management (ITOM) solutions, with a focus on Discovery, Service Mapping, Event Management, and Orchestration.
Key Responsibilities:
  • Design and Development:
    • Design and develop ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and Orchestration.
    • Customize and configure the ServiceNow platform to meet business requirements and enhance IT operations.
  • Discovery Implementation:
    • Implement and maintain ServiceNow Discovery to ensure accurate and up-to-date configuration management data.
    • Develop and configure discovery probes and sensors to automate the detection and mapping of IT infrastructure and applications.
  • Service Mapping:
    • Implement and maintain Service Mapping to provide an accurate view of business services and their dependencies.
    • Work with application owners and SMEs to define service maps and ensure their accuracy.
  • Event Management:
    • Configure and integrate Event Management to collect and process events from various monitoring tools.
    • Implement event correlation rules to reduce noise and improve incident response times.
  • Orchestration:
    • Develop and maintain workflows to automate IT processes and tasks.
    • Integrate orchestration with third-party systems and tools to streamline operations.
  • Process Improvement:
    • Identify opportunities for process improvements and automation within IT operations.
    • Implement best practices for ITOM and ensure adherence to industry standards.
  • Support and Maintenance:
    • Provide ongoing support and maintenance for ITOM applications.
    • Troubleshoot and resolve issues related to Discovery, Service Mapping, Event Management, and Orchestration.
  • Documentation and Training:
    • Create and maintain technical documentation, including design specifications, user guides, and training materials.
    • Conduct training sessions for end-users and administrators on ITOM functionalities and best practices.
Required Qualifications:
  • Education:
    • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience:
    • 3+ years of experience with ServiceNow development, specifically in ITOM.
    • Proven experience with ServiceNow Discovery, including configuring probes and sensors.
    • Hands-on experience with Service Mapping, Event Management, and Orchestration.
    • Strong understanding of IT infrastructure, including networks, servers, applications, and cloud services.
  • Skills:
    • Proficient in scripting languages such as JavaScript and Glide.
    • Experience with REST/SOAP web services and APIs.
    • Strong analytical and problem-solving skills.
    • Excellent communication and collaboration skills.
  • Certifications:
    • ServiceNow Certified System Administrator (preferred).
    • ServiceNow Certified Implementation Specialist – ITOM (preferred).
    • ITIL Foundation Certification (a plus).

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Job ID: 24-05406

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