Technical Writer-UST

 Job Description: As a senior technical writer, you will be responsible for  Planning and creating product documentation and delivering effectively to perform specific job functions such as authoring, reviewing and maintaining technical documents.  Creation and Maintenance of software end-user as well as developer documentation, including User Guides, Quick Reference Guides, Online Help, FAQs, Release Notes, API Reference Guides, Web Services & Technical Knowledge-bases etc.
•         Delivering high quality, accurate and reliable end-user as well as technical documents to satisfy the customer needs.

 

You must have:

 

•Excellent Interpersonal & Communication skills (both written & verbal).

•An Ability to work independently with minimal supervision.

•Knowledge of the writing process for both printed and online information formats.

•Hands on knowledge on developing Web API documentation from the inception to the delivery

•An ability to write for a wide range of audiences, with different levels of experience and understanding.

•An Ability to grasp and communicate technical and functional concepts concisely and effectively.

•An Ability to estimate time and effort for documentation projects.

•Ability to effectively multi-task, prioritize, schedule, and meet aggressive deadlines.

•A good understanding of the document development life-cycle.

•A desire to effectively participate in reviews of authored content, and ensure timely response with corrections.

•Proficiency in using documentation tools (Adobe RoboHelp, Madcap Flare,  Adobe Acrobat Professional, Web API documentation Tools such as OpenGL, VSdocman etc., MS-Office Suite - Microsoft Word in particular, image capturing/editing tools like  Snag It & interactive e-learning content creation tool like Adobe's Captivate/Techsmith's Camtasia Studio)

Hands-on experience/knowhow on API Web Services Documentation/Developer Documentation, knowledge of any web development document generation tools such as Doxygen etc

 

Key Skills:

 

•Pro-active, Organized, Result-oriented and Self-motivated.

Open to working independently and in a team environment to deliver high quality documentation.

  Flexible and easily adapt to changing priorities, able to meet deadlines while maintaining a high standard in deliverables.

•Work closely with team members to share information and ensure technical and visual consistency across multiple document suites.

•Knowledge and usage of industry standard style guides.

 

Other Capabilities: •Exposure to Insurance & Mortgage Domain would be an added advantage.

•Knowledge of ITIL-Process Documentation or any process compliance specific documentation.