Software Engineer

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. 

Job Description Summary:

What you need to know about the role-

In this role you will be responsible for identifying and implementing seamless self-service experiences for customers to resolve their issues when contacting PayPal via Chat or IVR

Meet our team

We are part the customer success platform team, responsible for building tools and experiences for both our end customers and internal customers (customer cervice agents). We leverage latest technologies to build these solutions. We are one of the first companies to introduce Gen AI capabilities in our chatbot.

Job Description:

Your way to impact

For every customer that is able to self-serve, it is one less contact for PayPal and directly impacts the bottom line of the company. There is huge opportunity to improve our stack especially with all the innovation happening in this space. This is a great opportunity to add new skillsets while also creating a direct impact for both our external and internal customers.

Your day to day

In your day to day role

• You will work with our Product partners to identify opportunities for creating our improving our products.

• You will be primarily working on a team that is responsible for creating self -service flows in chat and IVR

• The tech stack you will be working on primarily is – Google Dialog Flow, Java, Sprint boot, REST, Microservices

• You will work with our engineering partners across locations.

What do you need to bring-

• 
  
  Demonstrate a customer centric mindset as part of day-day work.
  
  
• 
  
  Ensure that the design and implementation adheres to defined specs and processes.
  
  
• 
  
  Own end-to-end quality of deliverables during all phases of the software development lifecycle.
  
  
• 
  
  Understand technical designs by working within PayPal’s cross-functional technology team.
  
  
• 
  
  Collaborate with core platform and infrastructure teams
  
  
• 
  
  Collaborate between business, product and technology in the process of understanding the requirement and coming up with implementation options
  
  
• 
  
  Ability to function effectively in a fast paced environment and manage continuously changing business needs
  
  
• 
  
  Strong frontend and backend programming skills and previous experience as a full stack engineer.
  
  
• 
  
  Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
  
  
• 
  
  Proficiency with JavaScript frameworks such as Angular JS, React.
  
  
• 
  
  Experience with REST API’s, Web Services, Unit Testing and build tools.
  
  
• 
  
  Proficient in back-end languages including Java, Python.
  
  
• 
  
  Good understanding and hands on experience with databases such as MySQL/ Oracle etc.
  
  
• 
  
  Rich object-oriented design and analysis skills.
  
  
• 
  
  Excellent verbal communication skills.
  
  
• 
  
  Good problem solving skills. Attention to detail.
  
  

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit  ,   and  .

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .

Any general requests for consideration of your skills, please

]]>