Senior Business Analyst

   Role: Senior Business Analyst Band: 5 Function: Client Services Sub-function: Projects/Presales Reporting to: AVP – Projects / Presales  
  Role Objective Effectively manage client due diligence and process discovery exercise – understanding of client processes for automation and documentation of the processes. Coordinate with process owners and business to understand the as-is process and design the automation process flow. Facilitate change requirements as part of a structured change control process.   Professional Know-how Academic: Graduation or Post Graduate (any discipline)
 
Desirable: Graduate of Software Engineering Experience:

• Work experience in ITeS / IT / Robotics Process Automation sectors
• Automation opportunities identification, solution designing
• Should have preferably worked on RPA-related projects in the role of a business analyst

  Working Relationships Internal:

• Business Lines
• Leadership Team

External: End client representatives (based on project requirement)  
 
 
 
 
  Primary Responsibilities

• Effectively manage client due diligence and process discovery exercise – understanding of client processes for automation and documentation of the processes
• Coordinate with process owners and business to understand the as-is process and design the automation process flow
• Facilitate change requirements as part of a structured change control process
• Maintain proper documentation for the solutions, test procedures, and scenarios during UAT and production phase
• Work with project managers, client contacts, software delivery and testing teams to ensure requirements are understood and documented
• Facilitate daily stand up meetings on behalf of project manager, Coordinate with client on a day to day basis for scope clarifications
• Solve day-to-day issues arising while running automation projects and provide timely resolutions.

 
Technical Skills:
Exposure to

• BRD
• FRD
• Solution Document
• Requirement gathering
• Knowledge of RPA tools currently available in the market
• Working knowledge of RPA tools will be added advantage

 
  Skills & Experience

• Excellent interpersonal & organizational skills
• Strong leadership and decision-making skills
• Excellent oral and written business communication
• Delivery-oriented, able to meet deadlines and expectations while juggling multiple and changing priorities
• Strategic orientation combined with operational strength / task orientation
• A consultative approach and ability to build long-term relationships.