Senior Hybrid Cloud Engineer

US MST Shift

#LI-Hybrid

TTEC is seeking a Senior Hybrid Cloud Engineer to join the IT team in India. We’re a global company that is 46,000 employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.
Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.
What You’ll be Doing -
You’ll be helping us to modernize and improve our current systems to a more modern automated and DevOps/SRE type environment. You’ll be leading the way in bringing our environments to a full CICD model. You’ll be at the forefront managing TTEC’s journey into the Hybrid Cloud ecosystem!

The Senior Hybrid Cloud Engineer will automate, monitor, and maintain key Hybrid Cloud infrastructure systems in support of the overall organization. This position will be part of the Cloud Engineering team within the IT Infrastructure Engineering department. This position will report to the Cloud Engineering Manager.

During a Typical Day, You’ll
•    Lead the engineering, managing and troubleshoot the daily automation, management and operations of our hybrid cloud software and systems, providing overall management and support of the environment to support our business operations.
•    Maintains and liaison with our Cloud vendors' and system manufactures to support application and operations teams to ensure satisfactory support uptime levels and resolution of issues.
•    Utilize your knowledge and experience with automation and environment management technology, such as Python, Ansible, Terraform and PowerShell, to provide the company’s highest level of service and operational functionality. 
•    Manage the ongoing support and configuration of all elements of the company’s GCP, Azure and private data center environments.
•    Implements and maintains data in the cloud and our data center to provide for the 24x7x365 availability of the technology environment. 
•    Mentor the overall operations team in the ways of automation, DevOps and SRE methodology.
•    Exceptional documentation and communication skills in English.

What You Bring to the Role
•    Bachelor's degree in computer science, or a related field
•    In-depth knowledge and experience of Hybrid Cloud solutions such as GCP, Azure, VMWare and Kubernetes systems.
•    Professional understanding software and code repositories and integrating / augmenting Terraform, Ansible, Python and PowerShell scripts and code.
•    Strong service management and operations capability to analyze, corelate and identify service automation needs and operational gaps. 
•    Strong understanding of security principles, access controls, identity life cycle and regulatory compliance.
•    Excellent communication and leadership skills.
Preferred Skills
•    Experience with on-prem and cloud solutions. 
•    Relevant certifications, such as GCE, VCCIA, MCIAAA or relevant experience of 4-7 years.
•    Masters degree is preferred
What You Can Expect
•    Supportive of your career and professional development
•    An inclusive culture and community minded organization where giving back is encouraged.
•    A global team of curious lifelong learners guided by our company values.
•    Ask us about our paid time off (PTO) and wellness and healthcare benefits.
•    And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Hybrid
#LI-Skills
•    GCP
•    Azure
•    VMware ESXi
•    Automation
•    Python
•    Ansible
•    Terraform
•    Operations
•    Cloud Engineering
•    GitHub
 

Employment Requirements : TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.