Delivery Assurance

The DEx Enabler for the assigned portfolio will be responsible for: Steering the customization and implementation of DEx strategy for the assigned portfolio, aligning to delivery leaders and other stakeholders' expectations Driving the implementation of best-in-class, mature, delivery practices, tools, standards, models and frameworks across the assigned portfolio - aligning to the delivery context Facilitating the overall delivery governance and performance reporting across services for applicable projects, programs and portfolios Engaging across DEx, and with delivery stakeholders, to improve delivery performance through the effective adoption of DEx levers and parameters Supporting the DEx Deliverability Assessment (DA) team to schedule and conduct DAs for applicable deals before deal submission and ensuring the effective closure of DA risks and findings Reviewing contracts before sign-off, identifying key / critical contractual commitments, enabling compliance tracking of those commitments and highlighting any issues / risks as early as possible to stakeholders Driving effective risk management practices across the portfolio, including early risk identification, mitigation and reporting Acting as a champion for the implementation of appropriate, tool-based, Product & Service Quality (PSQ) assurance frameworks to help ensure 'first-time-right' PSQ for the assigned portfolio Driving timely implementation of DEx interventions (reviews / assessments etc,) across applicable projects, programs and portfolios Enhancing the capability and performance of accounts through DEx training and enablement programs Enabling the effective closure of external / internal assessment findings by delivery teams Conduction Root Cause Analysis (RCA) along with Corrective and Preventive Actions (CAPA) Failure Modes and Effects Analysis (FMEA) Facilitating the identification of Debt Analysis / Automation use cases Supporting account / project teams during customer visits, audits and other customer events Fronting DEx capability presentations to clients addressing client-specific requirements as an independent team Driving a management-by-metrics culture across the assigned portfolio Evangelizing Knowledge Management across the portfolio Identifying and facilitating Continuous Improvement and Innovation; focussing on customer-facing themes and ideas Engaging with delivery and DEx stakeholders to identify and drive delivery transformation themes Review and optimize processes in use by Application Dev / Support processes What we look for in a candidate DEx experience as a lead (M) or experience as a delivery manager (SM+) Technical experience or exposure in an application development / maintenance / modernization / testing / services projects / enterprise application solutions / package solutions / COTS products and System Integration Exposure to delivering projects using Hybrid Agile/ Agile /DevOps is mandatory Experience in coding will be desirable Usage / understanding of tools like SonarQube or equivalent is MUST Experience of driving automation usage in large AVM projects will be desirable Ability to interpret data and take decisions based on delivery performance metrics Competence in working effectively with cross-functional teams Good communication and interpersonal skills A team player who interacts well with others and maintains trustworthy relationships A quality management focus with exposure to CMMI / LEAN / Six Sigma / ITIL / KANBAN / SCRUM / ISO /PMP / Prince2 Professional certifications in project management / program management / agile / SAFe / DevOps / DevSecOps etc The confidence and gravitas to interact and engage with senior leadership and clients Good written and spoken communication skills An ability to adapt to changing requirements and dynamic cross functional teams Ability to deliver Insight Presentations in an informative and engaging manner