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Application Technology Management Sen...

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Application Technology Management Senior

FastTek Global Chennai, Tamil Nadu (Onsite) Full-Time
Job Description:

Sr Tools Support Analyst We are seeking a skilled and detail-oriented Tools Ops professional to join our team. As a Tools Ops specialist, you will be responsible for managing and supporting various tools, including ALM, UFT, and Tosca. Your primary focus will be on ensuring the smooth operation of these tools and providing technical assistance to the users.


Key Responsibilities:

  • Monitor and manage the Queue, ensuring timely resolution of issues and requests.
  • Provide production support for ALM, UFT, and Tosca, addressing user queries, troubleshooting technical problems, and ensuring uninterrupted tool functionality.
  • Offer business support for ALM, UFT, and Tosca, collaborating with stakeholders to understand their requirements and providing tailored solutions.
  • Assist in version upgrades for ALM, UFT, and Tosca, coordinating with the vendor and internal teams to ensure a smooth transition and minimize disruptions.
  • Collaborate with the vendor to raise and track requests related to ALM, UFT, and Tosca, acting as a liaison and driving timely resolution of issues.
  • Generate and present metrics to management, providing insights into tool performance, usage, and user behavior.
  • Execute security and control activities, such as AAR (Access Authorization Request), AFT (Access Fulfillment Tracker), SOD (Segregation of Duties), and other related processes, to maintain compliance and data integrity.


  • Previous experience in supporting and administering Quality Center, ALM, UFT, and Tosca tools.
  • Strong technical knowledge and troubleshooting skills for these tools, with the ability to quickly identify and resolve issues.
  • Familiarity with version upgrades and coordination with vendors for tool-related matters.
  • Excellent communication skills to interact with users, stakeholders, and vendors effectively.
  • Detail-oriented mindset with the ability to manage multiple tasks and prioritize workload.
  • Understanding of security and access control practices for maintaining data integrity.
  • Proficiency in generating metrics/reports to present it to management.

Experience Required:

  • Proficiency in generating metrics/reports to present it to management. If you have a passion for supporting tools and ensuring their optimal performance, along with a strong problem-solving mindset, we would love to hear from you. Join our team and contribute to the success of our tooling ecosystem.
Education Required: Engineering or equivalent


Additional Info:

At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!

FastTek Global is financially strong, privately held company that is 100% consultant and client focused.

We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:


  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021 and 2022!

To view all of our open positions go to:

Follow us on Twitter: Follow us on Instagram: Find us on LinkedIn: You can become a fan of FastTek on Facebook:

Recommended Skills

  • Access Controls
  • Attention To Detail
  • Communication
  • Metrics
  • Passionate
  • Requirement Prioritization

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