CDM Commercial Contract Professional

 

 
Job  Description  – CDM Professional Job Details     Job title CDM Professional  
Reports to (job)  
CDS Operational Lead Business Unit  
GBS Team Contract Delivery Services Job Dimensions  
Contract Complexity (medium-high) and or Volume Direct Reports Indicativedirect reports: 0 Career Level E Indicativedotted linereports: N/A   Why BT? We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desireto be personal, simple, and brilliant for our customers -
those are the values we liveby whilst also creating an inclusiveworking environment where people from all backgrounds can succeed.
 
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scalecapableof achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world
online, safe and secure, to delivering largescaletechnology infrastructure likethe creation of BT Sport.
 
Today in this fast changing, always on, digital world our purposeremains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilienceto help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursuenew careers. If that's you and what you're looking for, we'd love you to be part of our future. Why Business Unit/Function Group Business Services lies at the centre of BT's transformation; enabling the Customer Facing Units (CFUs) and Corporate Units (CUs) it supports to deliver brilliant customer experience effectively and efficiently. The purpose of Contract Delivery Services is to be recognised as a world class delivery organisation supporting theend to end L2C process on behalf of BT's
largest corporatecustomers, ensuring end to end delivery of servicerequests, projects and customer billing Why this job matters Responsible for ensuring that CDS functional tower services, for one or more medium-high size/complexity contracts, are
delivered to the requirements of BT's Global or Enterprise Customer Contracts whilst ensuring that all BT internal controls are met. What I'll be doing – your accountabilities Skills required for the job  
The CDM Professional is functionally aligned to one or more of the following activities supporting oneor more medium contracts:

• The management of delivery of managed billing including disputeresolution, customer PO

management and reporting, unbilled and debt

• The management of delivery of end to end commercial, cost and serviceinventory including

inventory build, cleanse, maintenance, management
and data assurance

• The management of delivery of end to end supplier management which includes the management of contract level third party relationships, managing

supplier performance, managing supplier pricing and negotiations, validation and approval of invoices as well as disputemanagement and resolution

• High level of functional knowledge and expertise
• Excellent communication skills
• High level of numeracy
• Thorough understanding of contract delivery for the function

 

• The management of contract level cost and revenue

assuranceactivities including resourcereconciliation, TPCA, product and third party cost validation.

• The role holder may manage a small teamsupporting the functional delivery of the role

  Connected leaders behaviours Experience you would be expected to have

• Change Agent
• Team Coach
• Customer Champion

• Requires experience working in collaboration with multipleteams
• Experience in functional delivery for the supported tower
• Ability to manage a small support team as required
• Customer facing activity experience.

Key decisions