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CDM Operations Manager in Gurugram, H...

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CDM Operations Manager

Diverse Lynx India Pvt. Ltd. Gurugram, Haryana (Onsite) Full-Time

 

•         Responsible for stakeholder communication/engagement

at the middle and Senior management level in customers' / stakeholders' organization

•         Build and lead a high performing operations team and lead the Team Managers, their SMEs and Associates of between 6 - 10 FTE

•         Develops and maintains relationship with CFU's and other

BT delivery teams on behalf of customers supported

•         Understand CDS towers and take ownership for operational delivery against each CDS towers to BT's customers

•         Owns implementation of Global Service Towers strategy

and standards across teams and contracts

Accountable for delivery of service within contractual SLA's for both service and costs.
 

•         Creates and implements business change including process improvements within the team and across teams, creating an environment of continuous improvement

•         Owns implementation of operational service strategy

across standard, bespoke/ non- standard products and services and own complex customer relationships.

•         Identify training and development needs of his/ her team,

and liaise with the training process specialist for the fulfilment of these where appropriate.

Ensure successful delivery of compliance obligations with internal regulations and policies

Recommended Skills

  • Business Process Improvement
  • Business Transformation
  • Customer Relationship Management
  • Training Activities
  • Stakeholder Management
  • Communication

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Job ID: 14871852

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