Change & Release mgmt-UST

 Change and Release Management
 
General Responsibilities

• Process owner, responsible for designing, developing, maintaining and improving the process and procedures
• Ensuring that appropriate process documentation is available and current
• Periodically auditing the process to ensure compliance to policy and standards
• Periodically reviewing the process strategy to ensure that it is still appropriate and change as required
• Communicating process information or changes as appropriate to ensure awareness
• Reviewing opportunities for process enhancements. Monitor and drive the efficiency and effectiveness of the process through various reports and metrics.
• Addressing issues with the running of the process and providing input to the ongoing service improvement plan
• Willing to work in shifts and weekends since this is a 24/7 Working environment

• Daily review of Changes and Release requests to ensure -
  • process adherence
  • no deviations from organization policies
  • no conflicting changes or releases (or ensure mitigation of such conflicts)
• Coordinate with Build and Test Teams and participate in Release planning
• Convenes weekly Global and AA region Change Meetings and monthly Global Release review Meetings
• Responsible for Change and Release approvals
• Review of Urgent Change requests, facilitate approvals of such requests
• Responsible for
  • Change and Release reports required for the review meetings
  • Forward schedule of Changes and Releases reports for use by other IT functions like Tier-1, Tier-2 etc
  • Metrics publishing the Change and Release management health
  • Reports analyzing Changes that caused Incidents to take appropriate improvement actions
• Monitoring of Closed Changes and Releases (verification of test plan implementation)
• Responsible for conducting Post Implementation Review of appropriate Changes and Releases (Rolled back, Failed, those that caused incidents, Major Category ones)
• Ensure Organization Audit control policies are adhered to in Change Management (particularly the Emergency Changes)

1. Data Center Maintenance Activities

• Responsible to coordinate the Data Center Maintenance Activities, accountable for Planning, Communicating, Executing, Closing and reporting activities of such maintenances.

• Ensure registration, updating and removal of CIs in the environment is done as per the documented Configuration Management procedures
• Ensure regular housekeeping of the Configuration Management System (CMS)
• Ensure CMS interfaces with Change Management, Problem Management and Release Management
• Provides reports, including management reports (indicating suggested action to deal with current or foreseen shortcomings), impact analysis reports and configuration status reports

1. Reporting and Metrics
   • Produce management metrics and reports covering all aspects of Incident, Problem, Change, Release , Configuration and Knowledgebase Management
   • Ensure development of reports based on business/service lines to provide better and specific visibility Business lines individually
   • Responsible for continual service improvement actions arising out of the metrics

1. ITIL V3 Service Transition Certified
2. 5 years of total IT experience with at least 2 years into Process Management like Change and/or Release Management, Data Center Maintenance experience