Service Now Lead Developer_C1_Bang, Hyder, Pune, Mumbai

 Service Now Developer JD:

Responsibilities:

• Creates forms, workflows and prototypes

• Develop, Designs, codes and tests technical solutions

• Identifies system deficiencies and recommends solutions

• Assists in enforcement of development deadlines and schedules

• Understands the necessity of and contributes to coding standards

• Develops internal and external meeting objectives and agendas

• Prioritizes multiple tasks effectively

• Promotes active listening with team members

• Contributes appropriately to conversations

• Follows through with commitments and fosters mutual trust with fellow employees

• Assumes additional responsibility without being asked.


Skills:

• Understanding of enterprise IT architecture

• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog)

• Additional must require experience is on HR Module ,Service , Agent workspace, Virtual agent, Dynamic Translation, NLU and SecOps.

• Working knowledge of relational databases

• Preferred: Service now Admin Certification

• Preferred: ITIL v3 Foundation Certification

• Encourages fellow team members to make innovative contributions and embrace ideas

• Other tasks/duties as assigned

• Strong communication skills (both written and verbal)

• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery

• A minimum of 4 years of experience with/in the following:

• Implementing, configuring and customizing Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)

• Web applications, networks, protocols and email (SMTP, POP3)

• Experience with ServiceNow configuration(s) and formatting data for the CMDB

• Knowledge of technical components such as LDAPs, VPN, SSL and other such technologies.

• Application UI Configuration

• Workflow Configuration

• Data Import and Management

• Development of required requested specific reporting

• Development of requirement integration components (SSO, LDAP, etc)