NOC Manager

 Principal Responsibilities :
 

• Line manage a team of NOC engineers
• Make sure all shifts are properly staffed
• Build and maintain a rota system for appropriate coverage 7 days a week, year round.
• Maintain & update NOC processes and procedures
• Maintain and review security policies to adhere to standards like SOC2, PCI, ISO27001
• Make sure all systems are documented and documentation is up to date
• Following up on all incidents according to our incident management process
• Manage NOC projects and utilised the team's resources effectively
• Lead the hiring process of new NOC engineers
• Report regularly to Head of Infrastructure
• Make sure the shift finishes all their daily tasks
• Create concise documentation of issues, compile statistics and build reports on server and network performance is required.

• This position operates in a team; self-motivation, a sense of urgency and a good working ethic/attitude are a must to be successful in this environment.
• You have a positive approach and a great attitude, always try to face challenges with a smile.
• Ability to work to tight deadlines and on multiple projects simultaneously.
• Excellent communicator, open, honest, transparent and inclusive in your communications.
• Commitment, you're eager to learn, you never give up, and you find solutions where others see problems. 
• You're collaborative, both an active participant and listener.  Respectful of others, communicate constructively and willingly lend a hand to help others when needed.        Excellent Linux skills
• Previous Helpdesk experience
• Experience with automation tools like Salt Stack, Puppet or Ansible
• Experience with monitoring tools like Nagios or Zabbix
• Experience with version control systems, git, svn etc.
• Intrusion detection tools
• Solid knowledge of TCP/IP
• Experience with firewalls
• Some experience with L2 and L3 networks
• Basic understanding of routing and switching
• Virtualization like VmWare, Xen, Qemu
• Cloud services like AWS