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Job Requirements of Service Desk:
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Employment Type:
Full-Time
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Experience:
Not Specified
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Education:
Not Specified
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Travel:
Not Specified
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Manage Others:
Not Specified
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Location:
Bengaluru, Karnataka (Onsite)
Do you meet the requirements for this job?
Service Desk
Skills/Experience: Understand the BT products and services that they represent to a solid 'basic' level (e.g
same as Local IT employees) and in-depth BT's operational/service processes
Due to the technical nature of their work, 1-2 months of formal training is required and these people are not 'script-driven' call centre types but "Process driven” Operations
Good Communication skills ( Written & Spoken English)
Exposure / Basic Knowledge in OS(Windows 7,8 & 10, SSCM, Anti-Virus) , MS package( Outlook ,O365, Skype, MS Team, Hello for Business etc) , MDM , VPN & remote connectivity, Hardware(Laptops , Printers, Handheld devices), SharePoint, Password reset.
Recommended Skills
- Antivirus Softwares
- Communication
- English
- Laptops
- Microsoft Share Point
- Microsoft Windows
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Job ID: 11939860
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