Prodction_support_Middleware_and_Lead_Manag

  Techno  Weightage Windows server knowledge in below areas….   Storng in Troubleshooting 5 Windows Event Viewer 2 Checking windows logs, Application logs, 2 Basic of Active Directory 2 Domain knowledge 2 Adding disk space/ cleaning disk space 3 Patching management using MS SCCM/MECM 5 Windows service start/stop/re-start 2 JBOSS/IIS server configuration knowledge in detail…   Deployment of Site/Web application in JBOSS/IIS 3 Configuration change in Web.config (IIS SERVER) 2 Configuration change e.g Log Level, Heap memory, Thread dump, JVM 3 Torubleshooting of Java application/JBoss Server 3 Deployment process from lower environment to upper environment (Manual and automated) 2 PowerShell scripting knowledge to automate manual work into automation 2       Weightage Well versed in ITIL process 5 Process management to streamline any new work in process 5 Creating SOPs for new work and aligning team for new work 2 Worked in past on support project 3         Ticketing Tool  Weightage ServiceNow Ticketing tool   Change management Process 2 Ticket management  process 3 Incident management  process 3 Problem management  process 2 SLA in support project 3 Getting report from ServiceNow for various purpose 3     Management  Weightage Team Handling/Management/distribution of work or task management 5 Communication with stakeholders/Business user 5 Willing to work in current team and project environment. 3 A good team player 4 Groom another team member when required 4