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IVR Routing Developer in Pune, Mahara...

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IVR Routing Developer

Talent & Acquisition, LLC Pune, Maharashtra (Hybrid) Full-Time
STAND 8 is a world leader in providing end-to-end IT solutions. We solve business problems through PEOPLE, PROCESS and TECHNOLOGY and are looking for new partners in India to help us scale software projects designed to change the world!
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The world's leading provider of cloud and on-premises enterprise software solutions is seeking an IVR Routing developer to join its team.

Experience
  • + 10 years of experience in Routing strategy analysis, design, development and testing for both voice and multimedia(Email / chat / whatsapp).
  • Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers.
  • Experience in developing Routing strategy using IRD.
    Having wide range of technical experience in architecture definition and implementation of various Enterprise and voice-based systems.
  • Extensive Experience in Inbound Voice, T-Server/SIP Server deployment troubleshooting,.
  • Routing designing and its troubleshooting, reporting knowledge.
  • Extensive experience in Computer Technology Integration (CTI), Universal Routing Server (URS), IRD (GUI), T-Server, SIP Server, StreamManager, Stat Server
  • Experience in creating, Developing Deploying Routing Strategy using IRD based on the business requirement.
  • Experience in the complete Software Development Life Cycle (SDLC).
  • Highly motivated team player with excellent interpersonal, technical and communication skills
  • Good analytical and debugging skills
  • Hands-on Experience with IVR scripts, ACD routing, API integration
Position open only for India

Recommended Skills

  • Api
  • Analytical
  • Architecture
  • Communication
  • Debugging
  • Multimedia Products

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