Network Engineer

24/7 shift

Job Location: Bangalore

GCM:3

JD- NETWORK ENGINEER L2

Exp- 3-5 Yrs

Network Engineer- L2

Roles

• Provide effective communications including written, oral and presentation
• Troubleshoot technology faults across a broad group of technologies quickly targeting faults
• Adapt to and learn new technologies quickly through self-study, peer and formal training
• Create and implement operational procedures
• Proactive/reactive monitoring using tools such as Netcool & Sev One
• Dedication to seeing work delivered accurately and within SLA timeframes
• Work closely with teammates to ensure procedures and escalation processes are followed & communication occurs
• Partner with other front line support teams as needed to validate issues and resolutions
• Engage with vendors such as Telco's, hardware and software providers

Responsibilities

• Respond to events presented by network management tools or reported incidents using documented procedures, personal experience and direction from senior staff or leadership
• Provide hands on support for a variety of technologies including but not limited to routers, switches, load balancers, firewalls, WAN accelerators & wireless
• Create incident tickets taking ownership for tracking them through their lifecycle ensuring progression
• Must be able to convey technical information in a manner suitable for the audiences understanding or interests
• Participate in various bridge calls responding to requests and providing feedback on current state of the environment
• Use the tools provided to assist with diagnosis of incidents and to proactively assist others with diagnostics
• Open, track and follow up on cases with vendors pertaining to active incidents in the environment
• Perform routine maintenance activities and deploy scheduled changes based on documented procedures
• Create or modify documentation in response to new events and learning's
• Contribute to event threshold tuning efforts
• Requests and Incidents have timely updates based on SLA metrics
• Effectively participate in shift change functions including documentation and discussion
• Routinely provide constructive feedback for improvement opportunities

Education/Experience:

• Strong understanding of the Network OSI model and TCP/IP Protocol Suite
• CCNA, CCENT, CCNP and/or JNCIA certification or equivalent work experience preferred
• Strong knowledge of TCP/IP network routing and switching
• Strong knowledge of firewalls and load balancers
• Ability to quickly differentiate application from network problems
• Ability to perform basic TCP/IP Network traces/packet captures with experience interpreting results
• Previous network infrastructure field experience with one or more of the following products: Cisco, Juniper, and F5
• 3 years experience in a NOC analyst/engineer role, 7+ years total operational experience
• High level of confidence and competence communicating on bridges

Work Environment:

• Engineer must be able to successfully perform the following functions of this job:
  • Ability to work well with others
  • Ability to work well individually
  • Must be able to participate in the standard GNOC shift model
  • Limited on-call and off shift support
  • Must be able to work on site