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Network Engineer in Bengaluru, Karnataka

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Network Engineer

Diverse Lynx India Pvt. Ltd. Bengaluru, Karnataka (Onsite) Full-Time

24/7 shift

Job Location: Bangalore

GCM:3

JD- NETWORK ENGINEER L2

Exp- 3-5 Yrs

Network Engineer- L2

Roles

  • Provide effective communications including written, oral and presentation
  • Troubleshoot technology faults across a broad group of technologies quickly targeting faults
  • Adapt to and learn new technologies quickly through self-study, peer and formal training
  • Create and implement operational procedures
  • Proactive/reactive monitoring using tools such as Netcool & Sev One
  • Dedication to seeing work delivered accurately and within SLA timeframes
  • Work closely with teammates to ensure procedures and escalation processes are followed & communication occurs
  • Partner with other front line support teams as needed to validate issues and resolutions
  • Engage with vendors such as Telco's, hardware and software providers

Responsibilities

  • Respond to events presented by network management tools or reported incidents using documented procedures, personal experience and direction from senior staff or leadership
  • Provide hands on support for a variety of technologies including but not limited to routers, switches, load balancers, firewalls, WAN accelerators & wireless
  • Create incident tickets taking ownership for tracking them through their lifecycle ensuring progression
  • Must be able to convey technical information in a manner suitable for the audiences understanding or interests
  • Participate in various bridge calls responding to requests and providing feedback on current state of the environment
  • Use the tools provided to assist with diagnosis of incidents and to proactively assist others with diagnostics
  • Open, track and follow up on cases with vendors pertaining to active incidents in the environment
  • Perform routine maintenance activities and deploy scheduled changes based on documented procedures
  • Create or modify documentation in response to new events and learning's
  • Contribute to event threshold tuning efforts
  • Requests and Incidents have timely updates based on SLA metrics
  • Effectively participate in shift change functions including documentation and discussion
  • Routinely provide constructive feedback for improvement opportunities

Education/Experience:

  • Strong understanding of the Network OSI model and TCP/IP Protocol Suite
  • CCNA, CCENT, CCNP and/or JNCIA certification or equivalent work experience preferred
  • Strong knowledge of TCP/IP network routing and switching
  • Strong knowledge of firewalls and load balancers
  • Ability to quickly differentiate application from network problems
  • Ability to perform basic TCP/IP Network traces/packet captures with experience interpreting results
  • Previous network infrastructure field experience with one or more of the following products: Cisco, Juniper, and F5
  • 3 years experience in a NOC analyst/engineer role, 7+ years total operational experience
  • High level of confidence and competence communicating on bridges

Work Environment:

  • Engineer must be able to successfully perform the following functions of this job:
    • Ability to work well with others
    • Ability to work well individually
    • Must be able to participate in the standard GNOC shift model
    • Limited on-call and off shift support
    • Must be able to work on site

Recommended Skills

  • Cisco
  • Cisco Certified Entry Networking Technician
  • Cisco Certified Network Associate
  • Cisco Certified Network Professional
  • Diagnostic Skills
  • Juniper Networks Certified Internet Associate

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