ServiceNow Security Incident Response Technical Lead

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
ServiceNow Security Incident Response Technical Lead
Job Description:
As a ServiceNow Security Incident Response Technical Lead, you will play a pivotal role in leading the technical implementation and management of the Security Incident Response (SIR) module within the ServiceNow platform. Your responsibilities will encompass overseeing the technical aspects of the SIR module, ensuring its effective integration and functionality, and guiding a team of engineers and consultants to deliver high-quality solutions.
Key Responsibilities:

• Technical Leadership:
  • Lead the design, implementation, and optimization of the ServiceNow SIR module.
  • Develop and enforce best practices for security incident response within the ServiceNow platform.
  • Provide technical guidance and mentorship to a team of engineers and consultants.
• Incident Response:
  • Develop and implement advanced security incident response processes and workflows.
  • Ensure timely detection, analysis, and resolution of security incidents.
  • Coordinate with security operations teams to enhance incident response capabilities.
• Team Management:
  • Mentor and guide a team of engineers and consultants, fostering a collaborative and high-performance environment.
  • Conduct regular team meetings and performance reviews to ensure alignment with project goals.
• Integration:
  • Integrate the SIR module with other security tools and systems, such as SIEM, SOAR, and vulnerability management platforms.
  • Ensure seamless data flow and interoperability between the ServiceNow platform and other security systems.
• Client Collaboration:
  • Work closely with clients to understand their technical requirements and provide tailored solutions.
  • Conduct workshops and training sessions to educate clients on the use and benefits of the SIR module.
  • Provide ongoing support and troubleshooting to address client issues and optimize the platform.
• Troubleshooting:
  • Provide advanced troubleshooting and support for complex security incidents and platform issues.
  • Develop and implement strategies to mitigate risks and enhance the security posture of the ServiceNow platform.
• Documentation:
  • Create and maintain detailed technical documentation for configurations, processes, and procedures.
  • Ensure documentation is up-to-date and accessible to team members and clients.

Qualifications:

• Experience:
  • 5-7 years of experience in security incident response and ServiceNow platform configuration.
  • Proven track record of leading technical teams and delivering successful projects.
• Skills:
  • Deep understanding of security operations, incident response processes, and ServiceNow platform capabilities.
  • Proficiency in scripting languages like JavaScript for advanced customization and integration.
  • Strong analytical and problem-solving skills to address complex security incidents and platform issues.
• Certifications:
  • ServiceNow Certified Implementation Specialist - Security Incident Response (CIS-SIR) preferred.
  • Relevant security certifications such as CISSP, CISM, or CEH are a plus.
• Communication:
  • Excellent communication and leadership skills to manage teams and interact with clients.
  • Ability to convey technical concepts to non-technical stakeholders effectively.

Preferred Skills:

• Experience with other ServiceNow modules such as IT Service Management (ITSM) and IT Operations Management (ITOM).
• Knowledge of security frameworks and standards such as NIST, ISO 27001, and CIS Controls.
• Familiarity with cloud security practices and tools, including AWS, Azure, and Google Cloud Platform.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.