Service Delivery Manager

Any Domain ids fine
12-17 years of Experience
 
PROFILE

• An experienced delivery head with strong skills in end-to-end delivery management, program management & executing & implementing high valued projects for niche customer across various industry domains.
• Demonstrated capability of providing end-to-end Strategic IT Solutions; a thorough professional with solid experience in formulating integrated IT strategies while leading teams for executing successful process operations & develop Business Continuity Plan, Procedure, and SLAs & Service Standard for driving Business Service Excellence.
• A specialist for International Banking and Financial services /Mining/Travel and Health care Domains.

• Strategic Technology & Business Planning
• Customer Satisfaction & Allegiance
• Global IT Delivery & Program Management
• Team Management & Training
• Knowledge Management / Transfer Process
• Performance Management
• Quality Maintenance
• Resource Optimization
• Client Servicing / Relationship Management
•  Pre-sales / Post Sales
• Profit & Loss Accountability

• Involved in the end-to-end project management including Project Setup & Scoping, Requirement Analysis & Technical Specifications, Effort & Cost Estimates, Risk Management, Planning, Monitoring & Tracking, and Reporting & Communication Management with the team, stakeholders and customers, Financial Management, and Resource Optimization.
• Lead the entire project management initiatives right from conceptualization, feasibility studies, preparing financial models, strategic planning and operational analysis.
• Overseeing entire Software Development Life Cycle including design, development, testing, troubleshooting and debugging of Software.
• Overseeing the development, testing, and implementation of the technical solution, and validating the final product satisfies the defined requirements.
• Devise effective strategies for implementing and delivering the project as per scheduled deadlines.
• Provide technical leadership while estimating and evaluating the effort/ schedules and managed the team and its grievances while training team members on the project architectures.
• Manage smooth implementation and testing of the applications at client location and provided post-implementation, enhancement and maintenance support to client for applications.
• Resolve queries regarding information system, software, extending onsite support including maintenance of software support.
• Assure both quality and customer service while leading and driving advanced/complex development tasks and projects to successful completion.
• Ensure total adherence to SLAs/KPIs defined for service levels to the customers with focused implementation of process improvements and best practices within support area.
• Maintain in depth interaction with the client across various functional areas to comprehend and resolve apprehensions/issues relating to project delivery.