ServiceNow Business Analyst

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: ServiceNow Business Analyst
Remote
Experience: 6+ years

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Job Summary:
We are looking for a skilled ServiceNow Business Analyst to join our team and support the implementation and optimization of ServiceNow solutions across the organization. The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring that ServiceNow modules are aligned with business goals and deliver maximum value.

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Key Responsibilities:

• Gather, analyze, and document business and technical requirements related to ServiceNow platform implementations, focusing on ITSM and other modules.
• Translate business needs into functional requirements/user stories and work closely with developers to ensure successful delivery.
• Serve as a liaison between business units and ServiceNow technical teams.
• Conduct workshops, interviews, and process walkthroughs with stakeholders to identify pain points and opportunities for automation.
• Support the design and configuration of ServiceNow applications, including workflows, forms, reports, and dashboards.
• Assist with testing, training, and deployment of new features and enhancements.
• Continuously evaluate ServiceNow processes and performance to suggest improvements.
• Create and maintain documentation including process flows, requirements, and training materials.
• Ensure all deliverables align with organizational standards and governance practices.

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Required Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or related field.
• 4+ years of experience as a Business Analyst, with at least 2 years focused on ServiceNow projects.
• Familiarity with ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).
• Strong understanding of ITIL processes and frameworks.
• Experience working with Agile methodologies (Scrum/Kanban).
• Excellent communication, analytical, and stakeholder management skills.
• ServiceNow Certified System Administrator (CSA) preferred.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.