Production Support Engineer

In this role, you would be primary responsible for supporting and enhancing web application.

Responsibilities

Supporting/Troubleshooting Java applications and responsible for resolving technical issues for consumers, partners, clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures

Creating, scheduling, monitoring jobs, troubleshooting jobs

Go through logs and trace back to code as to what is going wrong

Manage and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support.

Execute and manage day-to-day operations via ticketing tools and processes

Ensure appropriate tool is updated in accordance to SLA specifications with case notes, status updates and case closure information.

Responsible to test the application features, should have understanding of any testing tool.

Qualifications
Minimum qualifications

B.E./ B.Tech/ MCA or equivalent

Preferred Qualifications

Experience in Core-java, J2EE and Spring

Strong understanding in Relational database concepts

Good knowledge and work experience of SQL

Experience with Maven, GIT, html, jsp, css, javascript

Ability to communicate, friendly and cultural behavior during customer contact and should have strong customer focus

Strong written and verbal communication skills

Flexible to work in shifts on rotation basis.

Willingness and ability to multi-task.

Willingness to learn the Product/Platform and associated technologies.

Ability to be learn and apply new processes and tools.

Technical understanding of products/services and/or ecosystem being supported