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Job Requirements of Senior Service Reliability Engineer- L2:
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Employment Type:
Full-Time
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Experience:
Not Specified
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Education:
Not Specified
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Travel:
Not Specified
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Manage Others:
Not Specified
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Location:
Bengaluru, Karnataka (Onsite)
Do you meet the requirements for this job?
Senior Service Reliability Engineer- L2
Qualifications:
- ITIL Foundation highly desirable
- CCNP (or similar level of knowledge) mandatory
Skills/Experience:
- At least 48 months relevant experience
- Full level understanding on 2-3 technologies or Expert level understanding on 8-15 technologies
- Basic level understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/DMVPN/IPSEC/Voip/ISDN/ SIP/Cloud technologies
- Intermediate level of Cisco Data(Routing and Switching)
- Basic level of understanding of ISO 20000
- Full level of Understanding of the BT products solutions to a solid 'basic' level (e.g. same as Sales roles) and in depth BT's operational/service processes would be beneficial
- Solution monitoring and multi-layer troubleshooting
- Intermediate level Technical understanding of architecture and design flows
- Ability to organize and attend on international conference call and discuss technical issues
- Experience in operation of end to end customer solutions
- Excellent communication, Interpersonal and Negotiation skills - internally, analytical thinking and customer facing
- Self-starter, able to work with minimal guidance and supervision
- Team-player with good coaching skills, eager to learn and also share skills and experience
- Enthusiastic and pro-active with a desire to improve service for the customer, and other internal users
- Keen learner and support CI environment
- Stakeholder management (Account Team) with internal and external customers
Recommended Skills
- Analytical
- Architecture
- Border Gateway Protocol
- Cisco
- Cisco Certified Network Professional
- Cloud Technologies
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Job ID: 14383304
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