Enabler - DE-x

Delivery Excellence (DEx) is at the core of Cognizant's endeavor to deliver Best-In-Class services to our clients. Through a structured approach, DEx enables the adoption of best practices, drives innovation, improves efficiency and aims to make our delivery a sustainable competitive differentiator

The DEx Enabler for the assigned portfolio will be responsible for:

Steering the customization and implementation of DEx strategy for the assigned portfolio, aligning to delivery leaders and other stakeholders' expectations

Driving the implementation of best-in-class, mature, delivery practices, tools, standards, models and frameworks across the assigned portfolio - aligning to the delivery context

Facilitating the overall delivery governance and performance reporting across services for applicsable projects, programs and portfolios

Engaging across DEx, and with delivery stakeholders, to improve delivery performance through the effective adoption of DEx levers and parameters

Providing support to business development activities including RFP responses / solution reviews, project delivery due diligence and customer engagements

Supporting the DEx Deliverability Assessment (DA) team to schedule and conduct DAs for applicable deals before deal submission and ensuring the effective closure of DA risks and findings

Reviewing contracts before sign-off, identifying key / critical contractual commitments, enabling compliance tracking of those commitments and highlighting any issues / risks as early as possible to stakeholders

Driving effective risk management practices across the portfolio, including early risk identification, mitigation and reporting

Acting as a champion for the implmentation of appropriate, tool-based, Product & Service Quality (PSQ) assurance frameworks to help ensure 'first-time-right' PSQ for the assigned portfolio

Driving timely implementation of DEx interventions (reviews / assessments etc,) across applicable projects, programs and portfolios

Engaging effectively with delivery stakeholders to administer periodic client satisfaction surveys, analyzing responses and facilitating action plans to enable improvements

Enhancing the capability and performance of accounts through DEx training and enablement programs

Enabling the effective closure of external / internal assessment findings by delivery teams

Conduction Root Cause Analysis (RCA) along with Corrective and Preventive Actions (CAPA) Failure Modes and Effects Analysis (FMEA)

Facilitating the identifiaction of Debt Analysis / Automation use cases

Supporting account / project teams during customer visits, audits and other customer events

Fronting DEx capability presentations to clients addressing client-specific requirements as an independent team

Driving a management-by-metrics culture across the assigned portfolio

Evangelizing Knowledge Management across the portfolio

Identifying and facilitating Continuous Improvement and Innovation; focussing on customer-facing themes and ideas

Engaging with delivery and DEx stakeholders to identify and drive delivery transformation themes