Technical Team Leader Consultant

  Position Summary  
Should be able to work 24*7 based on requirement and shifts , maintain equipment based on SOP' s and ensure immediate escalation to competent authority  in order to ensure  uptimes . 
 
Reporting to the Team Leader   for all site related activities.
 
Experience on Cisco Voice Implementation and Troubleshooting . Job Responsibility: Handling Technical Escalations received from Customer
Managing a team of  4 to 5 people
Ensure Proper Documentation of the Site  , i.e. Process wise documentation
Ensure Proper storage of documentation and Inventory Management
Prompt complaint handling in order to ensure SLA's
Ensure Backups for all componenets are stored and archived as per policy
Proactively Follow up and ensure resolution of cases in co-ordination with seniors and onsite FMS team
Ensure Proper escalation of  technical issues to make sure timely closer.
Hand-on  of Cisco  Voice (Cisco Call Manager 6.X,7.X,8X , CUCME, SRST, Cisco Unity Connection and Unity Express, Cisco Voice Gateways (IOS & Catalyst), ATA VGs, UCCX, IPCC, QOS, SIP,H323,MGCP and RTP protocol )
Cisco Voice Implementation of above products .
Troubleshooting of Cisco Voice equipment
System diagnosis, reinstallation, conversant with Cisco  NTP's and Cisco Solution search.
Involvement in Implementation of Cisco  VOIP Setup
 
  Requirements: CCIE Certified (a) Experience

• 6  years + On Cisco Voice

  
 
  (b) Qualifications

• BE/ Diploma  in either electronics or electronic s and Telecom .

  Fitment in the current organizational structure:

• Reporting to Manager

  Desired CTC bracket

• 10 Lacs Per Annum 

Location:

• Mumbai

Search Organizations: Spanco, Wipro  , 3D Networks , RAMCO,