NOC L2- Data

Greetings !!

Kindly revert with your PAN no. along with updated resume.

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Role Code: Technical Support Engineer L2 (Data) Job Family: Service Discipline: All Role Title: Technical Support Engineer L2 Typically reports to (role): Team Manager Roles that typically report to this role: None Example job titles covered by this role profile: Technical Support Engineer

Purpose Of Role:
The role is to provide Technical support for LAN/WAN issues which is customer focused, and able to manage customer expectations while adhering to defined SLA/KPI.

Qualifications :

1. Typically engineering/science degree.
2. CCNP Trained/Certified.
3. At least 4 or more no. years professional experience within tele-communications environment.

Skills/Experience:

1. WAN Good working knowledge of WAN Protocols BGP/OSPF/EIGRP/GRE/IPsec/QoS
2. LAN Good working knowledge of Layer2 & Layer 3 switching, hands on experience on 6500, 4500 & 3750 series of switches. Should have knowledge of Stacking, VSS concepts.
3. Good working experience on Redundancy Protocols HSRP, VRRP.
4. Expertise on troubleshooting with ISP/Service Providers for Circuit related problems.
5. Should have good and effective communication skills.
6. Experience on Cisco Wireless will add more advantage

Key Responsibilities L2 Engineer:

1. Is responsible for managing the LAN/WAN issues for customer within MTTR .
2. Needs to coordinate with various stake holders Internal and external to progress reported problems, known caveats, newly available features, software upgrades etc.
3. Is responsible for KCI for Technical issues faced by the customer.
4. Drive Technical Bridge calls till resolution
5. Implementation of Incident driven emergency changes

Authority/Decision Making:

1. Operates with no supervision in a complex environment.