ServiceNow CSM Developer

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Role : ServiceNow CSM Developer
Remote
Contract

Job Summary:
We are seeking a skilled ServiceNow CSM Developer to design, develop, and implement solutions within the ServiceNow Customer Service Management platform. The ideal candidate will have hands-on experience in ServiceNow CSM modules, integrations, and custom application development, and will work closely with stakeholders to streamline customer service operations and improve customer satisfaction.

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Key Responsibilities:

• Design, develop, and implement solutions in the ServiceNow Customer Service Management (CSM) module.
• Configure and customize workflows, business rules, UI policies, and data models in the CSM space.
• Integrate ServiceNow CSM with external systems (e.g., CRMs, ERP platforms, telephony, etc.).
• Build custom applications and portals for improved customer experience.
• Collaborate with business analysts, architects, and process owners to gather requirements and translate them into technical solutions.
• Ensure best practices in coding, configuration, and security are followed.
• Develop reports, dashboards, and performance analytics related to customer service operations.
• Troubleshoot and resolve platform and integration issues.
• Participate in agile/scrum ceremonies and contribute to sprint planning and retrospectives.
• Stay updated on the latest ServiceNow releases and features, especially those related to CSM.

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Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of ServiceNow development experience, with at least 2 years focused on CSM.
• Proficiency in ServiceNow development tools (Flow Designer, App Engine, Studio, Script Includes, etc.).
• Strong understanding of ServiceNow data models and CSM-specific elements (Cases, Accounts, Entitlements, SLAs, etc.).
• Experience with REST/SOAP APIs and web services integration.
• Strong problem-solving, communication, and teamwork skills.
• ServiceNow Certified Application Developer and/or CSM Implementation Specialist preferred.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.