ITSM-Service Management -

ITSM-Service Management -

-        Should have experience in Providing ITIL-based Information Technology Service Management (ITSM) knowledge and expertise to customers and stakeholders.

-        Should have experience working with information technology service managers and service owners, across a wide range of industries

-        Should have experience in specific ITSM process (such as Change Management, Problem Management, Incident Management ,Release management) support to the preparation and evaluation of technical documents, papers, studies, analysis, and Change Advisory Board briefings.

-        Excellent organizational, written and verbal communication skills desired & Strong customer focus and ownership

-        Strong communication, presentation, analytical and relationship management skills

-        Extensive experience driving large scale, complex global change initiatives and programs to a successful implementation.

-        Experience in collaborating in infrastructure upgrades, modifications and deployments and experience in driving root cause analysis of infrastructure problems and resolution plans.

-        Manage weekly and monthly Incident review meetings and provide data metrics to Leadership

-        Experience to develop problem management and service improvement plans

-        Implements the configuration management policy and standards

-        Control and improve the usage of SM processes based on the analysis, and look for opportunities to improve its effectiveness, efficiency and variance by influencing behavior and driving the change

-        Experience in deployment and management of Service Catalogue

-        Should have experience in Microsoft Office Productivity suite skills

-        Should have experience in working with ITSM Tools like Service Now, Remedy Location- Gurgaon

Yrs of Exp-4+Yrs

Job Loc- Pune/Bangalore/PAN India