(SCCM) Support L3 Support Analyst

  Technical skills (Required - Mandatory)

• Should have strong experience in SCCM 2007 & 2012 / version 1802,1806,1810,1902, 1910.
• Experience in design and installation of Microsoft System Configuration Manager.
• Experience in Tire 3 systems management with multiple SCCM hierarchy and Domains
• In-depth knowledge of SCCM client installation, software distribution, patch management, and other SCCM issues.
• Hands-on experience in upgrading the SCCM environment.
• Expertise in SCCM Administration, deployment, packaging, network inventory, boundaries, installer and network designing.
• Experience in deploying, troubleshooting, and managing Bit locker encryption on Windows devices
• SCCM knowledge and experience
• Experience in supporting Windows Servers and Administration
• Custom reporting and SSR reporting
• Hands-on experience in WSUS server and its administration
• Experience in PowerShell and automation

Technical skills (Required - Nice to have)

•  
• Good Knowledge on  Windows 2008 R2/2012/2016/2019
• Able to use SCCM Collection to push the packages, patches
• Troubleshooting skills with Windows Servers, SCCM
• Good scripting knowledge using PowerShell, CLI
• Understanding of VMWare virtualization technologies

Language skills needed English People skills

• Good Team Player,
• Good Attitude,
• Leadership skills
• Proactive problem solving
• The ability to be supportive and motivate others.
• Good communication skills
• Active listening skills

Soft skills

• Experience in running operations with ITIL processes / ITIL certified.
• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal, written communication.
• Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
• Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands.
• Experienced in running operations following ITIL processes. 
• Experienced in writing RFPs solutions and presentations during client visits.

 
  Area of responsibilities Skill Level

• Data Centre Managements and should be ready to support during business hours and on-call support.
• Experience in design and installation of Microsoft System Configuration Manager.
• Automate the manual work using powershell
• Troubleshoot and fix McAfee Agent, Network related and Vulnerability issues.
• Responsible for Monthly MS Windows OS Patch testing and share the feedback.
• Server Performance issue and Performance monitor enabling.
• Drive Problem Management activities for RCA analysis and preventive actions
• Create and publish knowledge base articles and contribute to knowledge management activities in the service.

Expert