CDS Associate

Experience: 1-2 Years
Job Location: Gurgaon

 Brief overview of CDS :
CDS Gurgaon operations is being setup to provide back office contract management functions. CDSS staff in Gurgaon will support the contract managers and business managers by providing back office services in the following 8 service towers:

1. Service Request Management: - Dealing to provide new /modify/cease the any service to the BT customer. SRM is revenue generation engine wherein we deal with customer orders to grow our revenue E.g. Customer order 1000 telephone line for their new site or cease 500 existing telephone lines
2. Billing: - Once the service request is completed it goes to the billing team to charge the invoice on monthly basis. Complete, accurate and timely invoicing is critical for customer payment and BT cash flow
3. Commercial Inventory Management: - This Tower keeps the check of cost hitting the contract from various suppliers and validates the cost v/s revenue to keep the health check of the contract
4. Resource Reconciliation: - This tower manages the cost of labor( Baseline) charges for people working on a contract like contract managers, Engineers, Technical designers, sales team etc
5. Third Party Contract administration: - Under this all activities related to third part suppliers to BT are covered. E.g. third party cost, payments to suppliers etc.
6. Query management: - Here all customer queries related to invoice or orders are dealt
7. Adhoc: - These are customer or inter BT management requirement asking for different reports related to all other tower. These reports are not part of planned activities
8. Contract Obligation:- Monitor all the BT contracts with end customers to ensure that BT fulfills all the contracted customers requirements.