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Service Desk in , Karnataka

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Service Desk

Diverse Lynx India Pvt. Ltd. Karnataka, IN (Onsite) Full-Time

Service Desk
Exp- 2+ Years

Job Location- Bangalore
JD

  • Proficiency with Microsoft windows, office 365, outlook and Automatic call distribution technology
  • Workon Active directory, Unlocks, password resets
  • Install, repaireand setup computer peripherals
  • Resolveproblems on Virtual private network
  • Provideassistance via remote control service in order to install software or resolve an issue (Bomgar tool)
  • Resolveissues by researching documentation, troubleshooting hardware, software guiding client through corrective steps. Escalating problems to concerned team for next level. Tracked status of problems and solutions.
  • Documentand tracked all received request in SNOW
  • CreateTermination and New Hire requests for Call center

Recommended Skills

  • Active Directory Group
  • Call Centers
  • Microsoft Office
  • Microsoft Windows
  • Problem Solving
  • Microsoft Outlook

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Job ID: 17108138

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