Cash Applications Specialist

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Cash Applications Specialist

The cash applications revenue analyst is responsible for accurately researching and applying client payments while providing excellent customer service internally and externally.

Role and Responsibilities

• Research and resolve unapplied payment receipts to the designated customer account and/or open invoices.
• Research payments received when remittance information is lacking or missing to enable accurate posting.
• Research and log adjustment requests for accounts that require reconciliation activities.
• Accurately apply payments from various sources and ensures all transactions balance to the payment remittance documentation
• Meet or exceed productivity standards in the completion of daily and monthly assignments and accurate production.
• Partner with the Collection and Billing organizations to resolve missing or unclear payment applications.
• Contact internal and external customers for additional information to enable timely payment applications.
• Answer and respond to internal and external calls/emails in a timely manner (within 2 business days).
• Assist in the posting of customer payments as needed, which includes checks, wires, ACH and credit card transactions.
• Understand SOX controls as they relate to the job responsibilities and perform all tasks in a SOX compliant manner.
• Identify and drive process improvement opportunities.
• Support and back up other team members as needed.
• Ability to work cross functionally within team and with other departments within client , Livongo, Best Doctors, HealthiestYou, InTouch Health, and BetterHelp.

Skill Requirements/Preferences

• Knowledge of debits, credits and account reconciliation is required
• Strong critical thinking and analytical skills necessary
• High level of accuracy in all work
• Intermediate to Advanced Microsoft Excel skills - VLookup and Pivot Tables
• Strong professional in verbal and written communication
• Ability to adapt to process changes due to growth
• Strong knowledge of billing and A/R payment cycles
• Heavy manual data entry experience with a high degree of accuracy
• Ability to multi-task, collaborate and communicate well with individuals
• Knowledgeable of quality improvement processes desired
• Good judgment and continuous follow up to see tasks thru completion
• Quick learner and be able to navigate multiple business applications/systems
• Ability to think conceptually about impacts on accounts
• Excellent time management to be able to prioritize multiple goals
• Works well in a team member and pursues tasks to achieve team goals
• Self-starter who can work effectively in a fast-paced environment
• Flexibility in responding to unanticipated situations
• Ability to distill large amounts of data and translate analysis into useful information
• Experience working with international subsidiaries, a plus

EDUCATION REQUIREMENTS

• High school diploma required
• Bachelor's degree preferred
• Degree in accounting a plus

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.