IT Grid Ops Manager

Company:

Qualcomm India Private Limited

Job Area:

Information Technology Group, Information Technology Group > IT Management

General Summary:

Job Overview

Qualcomm is looking for an experienced member for the Engineering Compute Global Grid Operations Team (GridOps.). A geographically dispersed team that manages engineering computing resource management systems and technologies throughout the enterprise. The team’s responsibilities include assuring global DRM service availability, optimization, maintenance, and standardization Responsibilities Perform LSF and License Scheduler configuration changes in large clusters with complex configurations. Collaborate with frontline support teams by troubleshooting and resolving DRM issues related to service availability, performance, and SLA compliance. Participate and drive troubleshooting of computing environment issues that may be contributing to impaired resource management services within the compute grid Interface with other Engineering Compute teams to drive follow-through of issue impacting GSE-managed services around the world. Participate in defining and documenting processes and SOPs Assist in defining and documenting global grid environment standards Improve standards compliance in all computing environments by coordinating with site teams to implement grid standards Look for opportunities for architectural improvements in DRM services and provide input to the Grid Architects. Spectrum LSF and License Scheduler experience. Good understanding of Perl and shell programming & debugging in UNIX/Linux environments. Good insight to the Electronic Design Automation (EDA) and the semiconductor design process Experience developing solutions for complex computing resource management requirements Ability to leverage grid performance metrics for troubleshooting and optimizing computing environments Deep knowledge of Grid best practices and expertise of configuration options, capabilities, limitations, troubleshooting and performance tuning Thorough understanding and practical knowledge of high-performance computing environments and distributed resource management concepts and solutions, particularly within the EDA space Experience with formal Change management processes preferred Strong interpersonal and cross-cultural collaboration skills Good communication with superb verbal, written, and presentation skills Required to work to a high standard, be self-motivated and work well in a team

From the ITIL frame-work perspective, as a capability operations owner for the Grid Systems Engineering, you would be responsible for:

• Incident Management for the Grid viz. aging of all elevated incident tickets, creating and reviewing the incident reports, owning the major incidents pertaining the capability and tracking them for the closure.
• Performing problem management for repeated issues, doing RCA analysis using various best practices and known methodologies, reporting out the problems, working with the vendors on issues/bugs with the COTS tools, interacting with peer organizations where the problem may have occurred due to ecosystem elements beyond the supported capability
• Owning end-to-end change management process
• Creating the release plans for the deployment of enhancements or internal custom tools/projects to support, upgrade the tools/processes of the capability
• Responsible for Configuration management of the capability performing the duties of maintaining CMDB, updating the Cis and run the audits of CMDB periodically
• As the operations owner you would be responsible to maintain and report SLAs, and OLAs’ performance periodically
• Provide periodic reports on capacity indicators to the management for scaling up the environment
• Influence the architecture changes and decisions for maintainability and scalability keeping a focus on operations stability
• Responsible for providing availability improvement plans
• Responsible for IT Service Continuity
  • Performing thorough ITSCM risk analysis and providing report to the management for ITSC planning and design
  • Influence the ITSC plan and Emergency rescue plans so as to restore the operations of the capability in least possible time
  • Test and Run the ITSC plan drills once ready

Minimum Qualifications

• ITIL foundation certified
• Excellent verbal, written, and presentation skills Required to work to a high standard, be self-motivated and work well in a team
• Desired Profile Bachelor of Science in Computer Science or another related field. 10 to 14 years hands-on experience administering Grid Schedulers in large semiconductor design environments.
• Have good customer service experience and can clearly and concisely convey useful information Proven ability to work within a geographically dispersed team and as a self-directed team leader representing a team of highly qualified individual contributors.
• Spectrum LSF, EDA tools, Altair Flow tracer and License Scheduler experience.
• Good insight to the Electronic Design Automation (EDA) and the semiconductor design process Experience developing solutions for complex computing resource management requirements. Ability to leverage grid performance metrics for troubleshooting and optimizing computing environments Deep knowledge of Grid best practices and expertise of configuration options, capabilities, limitations, troubleshooting and performance tuning
• Thorough understanding and practical knowledge of high-performance computing environments and distributed resource management concepts and solutions, particularly within the EDA space
• Experience with formal Change management processes preferred Strong interpersonal and cross-cultural collaboration skills
• Good communication with superb verbal, written, and presentation skills Required to work to a high standard, be self-motivated and work well in a team

Minimum Qualifications:

• 6+ years of IT-related work experience with a Bachelor's degree.
OR
8+ years of IT-related work experience without a Bachelor’s degree.

• 2+ years of experience leading projects/programs.

Applicants: If you need an accommodation, during the application/hiring process, you may request an accommodation by sending email to 

Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. If you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found

for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplace.

Qualcomm is an equal opportunity employer and supports workforce diversity.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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