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Job Requirements of Remote Support:
-
Employment Type:
Full-Time
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Experience:
Not Specified
-
Education:
Not Specified
-
Travel:
Not Specified
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Manage Others:
Not Specified
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Location:
Bengaluru, Karnataka (Remote)
Do you meet the requirements for this job?
Remote Support
Remote Support
5-8 Yrs
New Delhi, Kolkata, Hyderabad
JD
- Remote Desktop Support
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
Recommended Skills
- Problem Solving
- Technical Documentation
- Customer Service
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Job ID: 17123891
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