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Collaboration Engineer in Gurugram, H...

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Collaboration Engineer

Diverse Lynx India Pvt. Ltd. Gurugram, Haryana (Onsite) Full-Time


Job Description for Collaboration Engineer

Skills:

§ Experience on CUCM,CUC, UCCX, IMP, Voice Gateways, Expressway-E and Expressway-C.

§ Webex Calling, Webex Contact Centre and Webex Control hub.

§ Cisco Voice Support and Troubleshooting experience on Phone registration Phone Boot up Process.

§ Knowledge of Protocols like SIP Knowledge of authentication issues on Switches Vlans for Phones Features of CUCM CSS and partitions.

§ Extensive Call Control knowledge i.e
Dial Peers, Dial Plans, +E.164 Routing, Dialing Normalization, Classes of Service and Calling Search Spaces, Inter cluster Lookup Service (ILS), Global Dial Plan Replication (GDPR)

§ Hands-on experience with implementing/upgrading/troubleshooting PSTN voice gateways (MGCP, SIP, SCCP, PRI, FXO and FXS)

§ Hands-on experience with implementing/Supporting/troubleshooting Survivable Remote Site Telephony (SRST)

§ Hands-on experience in implementing/troubleshooting/upgrading Cisco Unified Border Element (CUBE) and SIP PSTN (IP Flex)

§ Hands-on experience in configuring/maintaining/troubleshooting Collaboration Endpoints (Jabber, IP Phone 88xx Series, DX, MX, SX and IX Series)

§ Hands-on experience in migrating Endpoints from SCCP to SIP

§ Hands-on experience in installing certificates.

§ Hands-on experience in installing/maintaining/migrating licenses.

§ Experience with Cisco Unified Presence deployments and Cisco Jabber, Spark etc.

§ Knowledge/experience with Cisco Unified Contact Center Enterprise

§ Hands-on experience support and building Cisco Call Manager and Unity deployments

§ Provide Level-3 support and troubleshooting to resolve issues (tickets)

§ Good technical documentation capabilities

§ Good communication and interpersonal skills

Desired Certifications:

§ CCNA

§ CCNP

§ CCIE

§ ITIL

Recommended Skills

  • Apache Spark
  • Cisco
  • Cisco Web Ex
  • Communication
  • Interpersonal Skills
  • Media Gateway Control Protocol (Mgcp)

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Job ID: 17502819

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