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Job Requirements of CISCO UCCE:
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Employment Type:
Full-Time
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Experience:
Not Specified
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Education:
Not Specified
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Travel:
Not Specified
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Manage Others:
Not Specified
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Location:
Pune, Maharashtra (Onsite)
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CISCO UCCE
CISCO UCCE-
Job Description:
• Provide Remote Technical Support UCCE/UCCH contact center platforms at global customer sites and also hosted in IDCs • Remote troubleshooting, problem isolation and resolution . Required skill set • Incident & change Management supporting Cisco UCCE/UCCH Contact Center Platforms • Experience on Cisco Hosted Contact Centre for UCCE platform. • Cisco ICM/CCMP/CVP/CUIC & troubleshooting. • Scripting for call flow change or Holiday request. • Cisco Call Manager at some instances • Cisco IPCC & UC Skills - CUCX, CVP, CUCM, Cisco IM & presence • Should be ready to work in 24/7 business support environment • Should be having 4-5 years of experience on Cisco Voice platform. • Should be having work experience on CUCM/UCCE/UCCH/CVP platforms • Should have strong verbal & written communication skills • CCNP-Voice certification is added advantage. • Sound understanding of end to end VOIP Telephony Architecture
Skills Required:
- Contact Center Technologies
- Cisco UCCE
Job Location- Pune
Yrs of Exp-3-5Yrs
Recommended Skills
- Architecture
- Business Support Systems
- Change Management
- Cisco
- Cisco Certified Network Professional
- Cisco Unified Communications Manager
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Job ID: 13856868
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