Jira admin

Atlassian System Administrator Job Description
Atlassian System Administrator Duties and Responsibilities

• Manage and support the Atlassian product suite including JIRA and Confluence as well as all related add-ons.
• Design, document, and implement comprehensive JIRA workflows, issue types, custom fields, field configuration schemes, screen schemes, permissions schemes, and notification schemes.
• Assist Atlassian Suite (JIRA/Confluence) users with all basic tasks.
• Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Atlassian Suite.
• Develop metrics, dashboards, and advanced filters in JIRA/Report AIO/Confluence to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
• Develop forms and reports in Jira Service Manager (JSM)
• Determine ways to optimize and improve Atlassian setup and process workflows and identify where functionality can or cannot meet user requests.
• Research and provide recommendations on Atlassian products and plug-ins to support project objectives.
• Document and communicate requirements, processes and change requests to ensure the delivery of solutions that meet the needs of the business.
• Understand system architecture of upstream and downstream impacts when implementing new Atlassian solutions.
• Create and maintain Confluence site structure to meet growing project needs.
• Maintain healthy JIRA and Confluence project environments by periodically reviewing configurations, permissions, workflows, dashboards, integration and logs.
• Create and maintain a governance plan for JIRA and Confluence.
• Create and maintain detailed technical and user-facing documentation.

• 1-2 years of hands-on experience with the administration of the Atlassian suite including JIRA and Confluence; preference for the following Atlassian add-ons: Report AIO, Portfolio, Tempo Timesheets, ScriptRunner and TFS4JIRA.
• 1-2 years of hands-on experience in configuring custom dashboards, boards, and filters using JQL.
• 1-2 years of experience in JSM development
• Ability to create JIRA workflows including project workflows, security schemes, screen schemes, JIRA vocabulary, and permission and notification schemes.
• Fluency in Confluence including security, spaces, design, integration with JIRA.
• Strong understanding of business processes and experience leveraging the Atlassian Suite to maximize and improve those processes.
• Strong proficiency in data analytics, data integrity, critical thinking, and problem solving.
• Ability to effectively prioritize work, troubleshoots issues, and complete tasks on time.
• Ability to work independently across functions and work with all levels of users and management.
• Ability to work in a fast-changing, dynamic environment, including the ability to manage time and maintain an excellent work ethic.
• Bachelor degree in Computer Science, Information Systems, Information Technology or related field.
• Atlassian Certification(s) for JIRA and/or Confluence or equivalent work experience.